Contact information
Contact Aurazo
We're Here to Help
Whether you have a question about an order, delivery or a product, our support team is ready to assist you.
Customer support
Email us — contact@aurazo.shop
Call us — +44 7400 729948, Monday to Friday, 9:00–17:00 (UK)
Business hours — Monday to Friday, 9:00–17:00 (UK). Response time: within 24 hours on business days.
Business correspondence address:
Aurazo
4 Whitegate
Morecambe, LA3 3BS
United Kingdom
Business correspondence address only. This is not a retail store or customer visit location — Aurazo is an online-only retailer and all orders are placed exclusively through our website.
Looking for a specific topic?
● Delivery timings — see the Shipping Policy
● Returns & refunds — see the Returns Policy
● Payment questions — see the Payment Policy
● Common questions — visit the FAQ
Get in touch
The quickest way to reach us is by email. Send your name, order number (if you have one) and your question, and we'll reply within 24 hours on business days.
By emailing us, you agree to our handling of your details as described in our Privacy Policy.